Return & Refund Policy – Jasmine Organic
At Jasmine Organic, we take immense pride in the purity, quality, and hygiene of our 100% handmade organic soaps. Because our products are organic skincare items meant for personal use and hygiene, we maintain a very strict policy regarding returns and exchanges.
Please read our terms carefully before placing an order:
1. No Change of Mind Returns
Due to hygiene and health safety standards for skincare products, we do not accept returns, exchanges, or refunds for "change of mind," dislike of scent, or incorrect choices made by the customer.
2. Damaged, Defective, or Incorrect Items (Strict Conditions)
We only accept claims if you received a physically damaged, leaking, or entirely incorrect product. To be eligible for review, you must fulfill all of the following conditions:
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Unboxing Video is Mandatory: You must provide a clear, continuous, uncut unboxing video starting right from the sealed courier flyer/box opening up to showing the actual product defect. Claims without an unboxing video will be automatically rejected.
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Timeframe: The complaint must be raised via WhatsApp or email within 24 hours of receiving your parcel.
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Unused Condition: The item must be unused, in its original packaging, and with all seals intact.
3. Non-Returnable / Non-Refundable Items
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Opened, used, or tested soap bars.
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Items damaged due to mishandling or improper storage by the customer.
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Orders placed during special sales, promotions, or clear-out discounts.
4. Refund Process
If your damaged/incorrect claim is approved after manual verification, instead of cash refunds, we offer a replacement product or store credit. Shipping charges are strictly non-refundable under any circumstances.
Jasmine Organic reserves the right to reject any return or exchange request that does not meet the above-mentioned safety and video proof criteria.